Chat support for your website

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Software Features

• Real time chat

Live Chat enables you to configure chat image to your website. Your website visitors can easily start chatting to operators within your organization as they browse your web site.

• Handle Multiple Visitors Simultaneously

Website operator can easily interact with multiple website visitors at the same time. Website support operator can switch from one visitor windows to another visitor window by simply clicking on the specific chat session.

• Operator-to-Operator Chat

Provision of interaction between two online operators is provided in order to make the chatting software flexible.

• Push Web URLs

Operators can easily push specific web pages to quickly assist the users.

• View Chat History

Provide a history tab that shows all your chatting history details including the chat time and date along with visitor’s detailed information and full text chat.

• Backup and Restore Chat History

Facilitate to backup and restore chat history records with complete transcript of the chat session.

• Visual and Sound Alerts Notification

Incoming Visitors can be identified visually as well as using audio effects. If any visitor is online then a visual alert will be pop-up with a sound, so that the operator can easily accept or decline the visitor.

• See Visitor Typing Text

See what the visitor is typing before they send it.

• Email Transcripts of Live Chat Sessions

Online live chat utility provide the facility of sending Live chat session details to visitors on their specified email address so that they can go through the discussion in future when required.

• Canned Messages

Canned messages are the saved messages used when the operator wants to send a response to the visitor instantly. Sending canned responses is an advanced feature provided with the chatting software, which is a great time saver.

• Chat Transfer

The software facilitates to transfer chat from one operator to another operator any time in between the ongoing conversation.

• View Visitor details

Easily shows the visitor details including Visitor name, Company name, Host name, Current page and other similar information.

• Offline Messaging and Live Support

In case if the support service operator is not available online or out of service the visitor will have the facility to send offline messages to the operator by specifying his Name, Phone number, Email id, Contact address and Message.

• Block IP Address

Easily block selected IP address to avoid chatting from mischievous visitors or the visitors you wish not to assist.

• Browser Tab

In the chatting software, a browser tab is provided that gives quick access to any URL typed in the given URL box.

Uses HTTPS protocol

DRPU live chat software uses hyper text transfer protocol secure (HTTPS) for more security purpose. HTTPS is combination of HTTP with SSL/TLS protocol that prevents unauthorized users to access or modify secure software configuration.

• Facilitates you to add more operators:

DRPU live chat software provides an advanced feature that adds more operators (for your company) to quickly response visitors queries. Just fill out the add new operator form, after that you are able to add more operators for your company.

• Provide facility to change color of chatting button:

Software facilitates you to change color of your chatting button. To do this simply go to button code link and select color from choose image drop down list. After choosing color you can change color of your chatting button.

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