Live Chat enables you to configure chat image to your website. Your website visitors can easily start chatting to operators within your organization as they browse your web site.
Operator-to-Operator Chat
Provision of interaction between two online operators is provided in order to make the chatting software flexible.
View Chat History
Provide a history tab that shows all your chatting history details including the chat time and date along with visitor’s detailed information and full text chat.
Visual and Sound Alerts Notification
Incoming Visitors can be identified visually as well as using audio effects. If any visitor is online then a visual alert will be pop-up with a sound, so that the operator can easily accept or decline the visitor.
Email Transcripts of Live Chat Sessions
Online live chat utility provide the facility of sending Live chat session details to visitors on their specified email address so that they can go through the discussion in future when required.
Chat Transfer
The software facilitates to transfer chat from one operator to another operator any time in between the ongoing conversation.
Offline Messaging and Live Support
In case if the support service operator is not available online or out of service the visitor will have the facility to send offline messages to the operator by specifying his Name, Phone number, Email id, Contact address and Message.
Browser Tab
In the chatting software, a browser tab is provided that gives quick access to any URL typed in the given URL box.
Handle Multiple Visitors Simultaneously
Website operator can easily interact with multiple website visitors at the same time. Website support operator can switch from one visitor windows to another visitor window by simply clicking on the specific chat session.
Push Web URLs
Operators can easily push specific web pages to quickly assist the users.
Backup and Restore Chat History
Facilitate to backup and restore chat history records with complete transcript of the chat session.
See Visitor Typing Text
See what the visitor is typing before they send it.
Canned Messages
Canned messages are the saved messages used when the operator wants to send a response to the visitor instantly. Sending canned responses is an advanced feature provided with the chatting software, which is a great time saver.
View Visitor details
Easily shows the visitor details including Visitor name, Company name, Host name, Current page and other similar information.
Block IP Address
Easily block selected IP address to avoid chatting from mischievous visitors or the visitors you wish not to assist.
